Help
Answers to the most common questions. If yours is not here, email us.
Frequently asked questions
Is StreamNova an IPTV subscription?
No. StreamNova is an IPTV player, not a provider. It is not a subscription to TV, films or series. You need a source of your own, such as a login account with your provider (server, username, password) or an M3U playlist.
Does StreamNova itself supply TV, films or series?
No. StreamNova does not provide any content itself. The app only plays what you add yourself and are entitled to watch.
I lost my recovery code. Now what?
If the app still works on a device, open Settings and choose Show recovery code, and write the code down. If you have no device left and no code, nobody can recover your account, including us. The licence is then lost.
How do I move my licence to another device?
In the app: on the new device open Settings, choose Transfer licence and enter the recovery code of the old device. The old device is switched off and the licence moves to the new device; the new device keeps its own recovery code. You can also do this on this site: log in under My device with the recovery code of the old device and enter the TV code that the new device shows on the Add playlist screen.
Do I get a new trial after reinstalling?
No. The 7-day trial belongs to your device account, not to the installation. After reinstalling you enter your recovery code and your trial or licence simply carries on.
How do I delete my account?
You do this on this site under My device: log in with your recovery code (the TV code alone is not enough for this) and choose delete account. Data that only lives on your device, such as your sources, you remove by clearing the app data or uninstalling the app.
How do I put a playlist on my TV without an Android phone?
On the TV, open the Add playlist screen and scan the QR code with the camera of your phone or laptop, or go to Sources to TV on this site and type the code. Fill in your M3U playlist or the details of your login account with your provider. They are encrypted in your browser; only your TV can read it.
Where do I find my codes?
TV code
The TV code is the 8-character code shown on the TV, on the Add playlist screen. Use it on this site to send a source to the TV, and to sign in under My device to view your device and payments.
Recovery code
Your recovery code (like XXXX-XXXX-XXXX) is shown once, the first time you start the app. Later you find it under Settings, at Show recovery code. Keep it safe: anyone with the code can move your licence.
Contact
Email us at [email protected]. Never send your recovery code or password in an email.